Lucky9 (lucky9.plus) is an online gaming platform providing services to players in Bangladesh and various other countries. These Terms and Conditions form a legal agreement between Lucky9 and its users.
By accessing or using the Lucky9 platform, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use the platform.
These Terms and Conditions are written in Bengali, and the original Bengali version shall be considered authentic in case of any dispute. Lucky9 reserves the right to modify these terms at any time.
- These Terms and Conditions apply to all users, both new and existing.
- These Terms and Conditions automatically apply when you use any platform service.
- We may update these Terms and Conditions from time to time; the update date will always be indicated.
- If any part of the terms & conditions is unclear, contact our support team directly.
To open an account with Lucky9, you must register with accurate and complete information. Each person may create only one account. Creating multiple accounts is strictly prohibited and may result in account termination.
Use a strong password to secure your account and never share your login details with anyone. You are responsible for any unauthorized use of your account.
- The name, date of birth, and contact information provided during registration must be accurate.
- Lucky9 may close any account opened with false information at any time.
- Lucky9 may request identification or other documents to verify your account.
- Multiple accounts cannot be operated from a single device or IP address.
- For account information changes, please contact our support team.
To register and play games on Lucky9, you must be at least 18 years old. Your local laws may require a higher age limit. In that case, local law shall apply.
Lucky9 may request proof of age verification at any time. Certain account features may be restricted until age verification is completed.
- Opening or operating an account by minors is a legal offense.
- If a minor is found using an account, that account will be immediately closed.
- In such cases, any deposited funds may be forfeited.
On Lucky9, you can deposit and withdraw using mobile banking, bank transfers, and electronic wallets. All transactions are secured with SSL encryption.
Deposits are typically added to your account instantly. Withdrawals usually take 1–3 business days, but are often completed faster.
- Minimum and maximum deposit and withdrawal limits will be displayed on the platform.
- Account verification is required before withdrawal.
- Lucky9 reserves the right to conduct additional verification for suspicious transactions.
- Withdrawals must always be made using the same method used for deposits.
- Lucky9 is obligated to report to the appropriate authorities if money laundering or fraud is suspected.
Lucky9 regularly offers various bonuses and promotions, including welcome bonuses, deposit bonuses, cashback, free spins, and more. Each offer has its own specific terms and conditions.
Before accepting any bonus, please read the specific terms and conditions of that offer. To withdraw bonus funds, you typically need to meet a specified wagering requirement.
- A bonus offer applies only once per person, family, or IP address.
- Misuse of bonuses may result in cancellation of the bonus on that account.
- Lucky9 reserves the right to modify or cancel any promotion.
- When a bonus period expires, it will be automatically forfeited.
- Winnings earned from bonuses may be subject to a maximum withdrawal limit.
All Lucky9 games operate on fair and transparent technology. Game results are determined by a Random Number Generator (RNG), which is regularly audited by third parties.
If technical errors occur during gameplay, Lucky9 reserves the right to cancel that round and refund the bet. If internet connection is lost, the outcome of an ongoing game will be determined according to server logs.
- Using any software during gameplay to gain unfair advantage is prohibited.
- Colluding or cheating with other players is strictly prohibited.
- Any fraudulent activity will result in immediate account closure.
- If you have complaints about game results, contact our support team within 72 hours.
Lucky9 prioritizes the confidentiality of your personal information. We never sell your data to third parties. For more details, visit our Privacy Policy page.
- Your information is used only for service improvement and legal compliance.
- Report suspicious logins or unauthorized access to support immediately.
- You are responsible for the security of your device and password.
Lucky9 is committed to responsible gaming. We want our platform to be a source of entertainment, not addiction. That's why we offer players the opportunity to set their own limits.
- You can set deposit limits, session time limits, and loss limits.
- Gaming breaks or temporary account suspension options are available.
- Use parental controls to prevent minors from accessing the platform.
Lucky9 reserves the right to temporarily or permanently close any account for the following reasons.
- Engaging in fraudulent or illegal activities.
- When registering with false information.
- Engaging in fraudulent or unlawful activities.
- Attempting to harm other users.
- As directed by legal authorities.
You can request account closure at any time through our support team. You will have the opportunity to withdraw any valid balance before account closure.
Lucky9 may change or update these Terms and Conditions at any time. We will notify you of changes via registered email or platform notification before they take effect.
If you continue using the platform after changes, it will be assumed that you have agreed to the new terms. Make it a habit to check this page regularly.